Community Rising | Research

By Kasasa On May 20, 2020

Rules for Amazing Digital Customer Service in 2020

Picture this: Groceries being ordered through an app that will (almost magically) appear on your doorstep or in the trunk of...

By Kasasa On May 12, 2020

What separates Generation Y from X, and is Generation Z a thing? How old is each generation? Are they really that different?...

By Kasasa On February 21, 2020

Where should community financial institutions turn to build deep consumer engagement in 2020? Kasasa's insights show the...

By Andrew Swinney On December 5, 2019

Do you know what a new customer feels when they walk into one of your branches? Are they warmly greeted and then efficiently...

By Zac Garver On December 5, 2019

The numbers are compelling and scary — community financial institutions are in serious danger of losing a quarter of their...

By John Waupsh On July 29, 2019

Think about the last time you bought a car. What was important to you? Maybe you wanted a new, fast car or maybe it was the...

By Andrew Swinney On July 29, 2019

Seventy THOUSAND people will search for a mortgage this month, and 51,000 homes will be purchased. Not only is buying a home a...

By Keith Brannan On July 29, 2019

By Keith Brannan On July 29, 2019

It’s easy to get the wrong idea about a person. You gather a few pieces of information from their appearance or circumstance...