Community Rising | Training

By Kasasa On December 16, 2020

Here’s what consumers expect to see from a financial institution

Research conducted by Salesforce found that consumers were looking for four things before the COVID-19 pandemic started. Those...

By Kasasa On May 20, 2020

Picture this: Groceries being ordered through an app that will (almost magically) appear on your doorstep or in the trunk of...

By Melissa Thinger On February 28, 2020

For many bank and credit union frontline representatives, selling is an afterthought or worse: a terrifying prospect that must...

By Andrew Swinney On December 5, 2019

Do you know what a new customer feels when they walk into one of your branches? Are they warmly greeted and then efficiently...

By Melissa Thinger On December 5, 2019

We recently sat down with Kasasa’s VP of Retail Experience Melissa Thinger to talk about great retail experiences and how...

By Andrew Swinney On July 29, 2019

It's hard to understate the importance of a first impression. First impressions for your institution are usually created...

By Kasasa On July 29, 2019

When it comes to cross-selling, it’s understandable that your frontline staff might be hesitant. They don’t want to feel like...

By Kasasa On July 29, 2019

To succeed in the world of community financial institutions, it’s not enough to hold on to account holders — you have to bring...

By Melissa Thinger On July 29, 2019

Community financial institutions have a great reputation for providing friendly service. You hang your hat on treating your...