Fifteen years ago, the iPhone didn't exist. Twenty years ago, the first mobile banking services used SMS to perform transactions. Today, we can manage our entire financial lives, including running businesses and making investments using our smartphones.
Technology has come a long way, but how do consumers feel about using that? We took to the street to ask people about their experiences using technology. The question you should be asking yourself is: does your financial institution take the digital experience as seriously as your account holders do?
Hear what consumers are really thinking: