An increase in reports of pop-ups asking for personal information or alerting users to possible malware. This seems to correspond with the general increase in banking malware being distributed mainly via email.
According to a recent Proofpoint report, 46% of malicious emails contained banking malware. This means that the odds of your customers or members having their internet banking logins and personal information stolen is increasing dramatically.
Some of the ways you can protect your institution and your users are as follows:
- Phishing education – Your users are going to receive emails with malware. The best way to help prevent them from being compromised is to help educate them on how to spot malicious emails.
- Assume users will click – Out of the users who receive malicious emails, a portion of them will open the attachment or click on the link. Try to make sure that you can survive a click by enabling protections like multi-factor authentication and regular password resets.
- Protect your brand and your customers – Monitor social media and email for indications that your users are being targeted. You can then counter by alerting users to the threat which reduces the likelihood of compromise.