We understand that community financial institutions like yours need committed partners who are ready to help at a moment’s notice. That’s why we’re so excited about the Kasasa Support Center, a portal where you can interact with your Kasasa Support team. It’s an easy, centralized place to get the help you need, when you need it.
Look for a formal announcement in our October newsletter.
Angela Hernandez, Vice President of Marketing Operations for Kasasa, says, “Imagine a world where you never again need to rely on your inbox to get the latest status on your open FIRSTBranch website, Kasasa Marketing Programs, and INMO projects!… I mean the world will be at our partners’ fingertips."
The Kasasa Support Center provides a clean, organized interface for managing the Kasasa products your institution uses. Products and platforms supported via the Support Center include the Kasasa Checking System, Kasasa Loans System, FIRSTBranch, Builder, Connect, Referral Program, and more.
Easily submit FIRSTBranch and technical support requests.
Quickly view open and closed requests.
Communicate directly with support staff.
Ask questions via the chat tool.
Search the knowledge base for help on common issues.
This new portal for will be a game-changer, especially when handling the stress and urgency that can surround end-of-cycle processing. Kasasa’s Vice President of Launch and Technical Operations, Tim Anderson, explains how the Support Center is designed to make the job of every Kasasa client easier, "As you're going through an already busy day at the end of cycle, we want to make it as smooth as we can...you can get status updates with one click, even chat directly with your Support representative if you need to.”
In the future, every new product or platform upgrade will be accompanied by guides and articles on the Kasasa Support Center. Making this knowledge more accessible is a key part of helping our clients to reap the maximum benefit from their partnership with Kasasa.