Two of Kasasa’s Retail Experience Managers give us a peek behind the curtain on three actual Mystery Shop phone calls with community financial institutions. They analyze what’s working, what’s not, and what you can do to help your front-line staff offer a first-class experience to prospects and account holders alike. Before you click “play” on the podcast, we suggest you start with the YouTube link below (it’s a clip from NBC’s The Office).
In our new digital roundtable series, we are bringing together leaders from banks and credit unions across the country to discuss the biggest challenges facing our industry today. Take an hour to join us!
Want to be part of a future roundtable?Sign up here